Meanwhile, my 78-year-old mother was waiting on the side of the interstate in the dark (unable to even turn on flashers). FAQ. What a scam! Cancelled my auto renewal 3 years ago. They don't care about sales or the customers. Called Good Sam. STAY AWAY: I just had my 2015 Tiffin towed 52 miles to a Cummins dealer. Near-panic mode sets in to have to try to coordinate a complex tow on our own, never having actually having had to utilize the Good Sam service up to this point, and having to see about both the MH, and the loaded trailer. Medical help: I chose them over AAA because their prices were similar, but my vehicle didn't need to be registered to receive service. The overall rating of the company is 1.5 and consumers are mostly dissatisfied. Please allow us an opportunity to look into this matter further. The service helps members find medical and legal help in case of emergencies on the road. No show! On hold 15 min. I have my Fifth... needed assistance for the first time, called at 12 noon to have tech dispatched, we waited 3 1/2 hours recieved 6 text eta's and promised follow up call to see what the problem was .... never got a update phone call as it was promised with what was wrong. "- While Sam’s Club may be a great place to buy 86 rolls of toilet paper, they are not a great place to buy a diamond. The benefits won’t save you as much on nightly rates (like 50% discount available from Passport America), but they are available more frequently at more campgrounds. Most commonly, consumers tend to contact Good Sam Club to ask questions about: Product/ Service, Request for Information, Payments and Charges. It's a big racket and would recommend avoiding this scam all together. The wind was blowing hard and the roads were slick. Thank you Good Sam! Recent recommendations regarding this business are as follows: "Worst company ever. User's recommendation: Get triple a instead! Please provide your Good Sam Roadside Assistance membership number and contact number in a private message. User's recommendation: stay away from them unless you like doing business with companies of the callibur. We stopped to get fuel in a small town. Each time I check my preferences, they are all checked again. Towing, roadside assistance. Called Freightliner, as we were under our warranty period. Original review: March 27, 2020. Review #1989504 is a subjective opinion of poster. The main difference between Good Sam’s two plans is the Platinum plan includes discounts on hotels and rental cars. We set a high customer service standard and apologize for the situations you have had. After reading other reviews this seems to be common practice for Good Sams Roadside Assistance. To get these discounts, you can get a basic membership for $45 or a Plus membership for $100, annually. Enjoy reading our tips and recommendations. Freightliner informed us that Cummins actually warranties the engine separately, and not Freightliner, therefore they could not offer us a tow. And I requested a mobile mechanic on Monday and it's Wednesday afternoon now and I'm still waiting on confirmation that someone is actually coming out. Uugh! Good Sam’s unlimited roadside assistance comes with both plans. 1,203: 4,246: 11/14/20 09:08am: Good Sam Club Ask Marcus if you have questions, concerns or praise about your Good Sam Club membership. Review #1856056 is a subjective opinion of poster. The primary reason I switched from AAA to Good Sams was due to there being no limits for Good Sams Roadside Assistance. Sam’s Club is a membership-based retailer that offers savings and discounts on a wide range of options, including food and drinks, clothing, electronics, and furniture. I called Good Sam and they wanted to send out a Mobil mechanic. The call I made was to a towing service not Good Sam. Rights Reserved, You Are About to Contact PissedConsumer.com. Rude and customer service does not care about helping customers. Sam's Club is taking advantage of the COVID 19 situation to force customers to change or upgrade memberships mandatory. This company is not yet accredited. Good Sam Enterprises, LLC. Get buying tips about Roadside Assistance Services delivered to your inbox. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Found out unexpectedly that my membership has been cancelled. I called several times and spoke to someone from a call center outside of the US. Read reviews and complaints about Good Sam Roadside Assistance, including roadside services such as 24 hour towing, flat tire change and more. Today I received a letter thanking me for my automatic renewal. We did have roadside coverage for the MH through our auto insurance, but we were leery of what would actually occur should we ever need a tow. Thank you for providing your feedback and letting us know about your experience. Good Sam Mail Service – This state-of-the-art virtual mailbox allows you to check your mail every day—just like home. after I complained hard enough finally got a phone call from a tech, he said he just now got the into from dispatch and would be there in 30 minutes...........wrong told andy stay where you are going home ... spent 3 1/2 hours in florida heat, 96 degress with heat index of 108 degrees ......I will be closing my good sam reward too..terrible customer service. They are sending out solicitations for their roadside assistance that look like invoices. Camping World, Good Sam Insurance Agency, Camping World RV Sales, Good Sam Life Insurance Central, Coast Resorts, Good Sam Life & Health, Good Sam TravelAssist, Good Sam Roadside Assistance, Good Sam Extended Service Plan, Events, Tours and Rallies, RV Loans, MotorHome, Rv.net, Trailer Life, Good Sam Rewards Visa Since I didn't even TRY to use Good Sam for the towing ahead of time, I figured they probably would not honor my claim submitted after-the-fact. Thank you for providing your feedback and letting us know about your experiences. The main reason why we didn’t use Good Sam as much is that it only offers a 10% discount, which, compared to a 50% discount, is nothing to call home about. Known for its roadside assistance services for RVs, boat trailers and motorbikes, apart from standard passenger vehicles, Good Sam Roadside Assistance offers support in the U.S., Canada and Mexico. You can find contact details for Good Sam Extended Service Plan above.. ComplaintsBoard.com is an independent complaint … Needless to say, the HD tow bill was painful! We wrote a letter to the organization after the difficulties we received, and we were pleased with the response. this is not the service I was expecting. What happened? This is the worst service ever. I had pulled the hub and could tell the spindle on the axel was ruined and I knew I would have to have a new axel. If you wish that your prior post be removed, submit a notarized letter. is accredited by the Better Business Bureau and has an A rating with the organization, based on 11 reviews, as well as a composite score of 3.74 out of 5 stars. Do not make my mistake. They sell your info for their profit. They informed me that Good Sam had already given them the credit card information and authorization, and that the tow driver had been contacted! Traditional Auto Insurance Auto Claims Adjusters will do their best to tend to your claim, but remember, their RV expertise is limited. Unlimited towing miles: How do I know I can trust these reviews about Good Sam Roadside Assistance? It’s a reliable and well-known roadside assistance service that has put effort into creating packages and value-adds that suit different lifestyles and needs. That happened to me today at Sam's Club store which is located at 4330 Us Highway 19 New Port Richey, FL 34652. Both levels also cover all your vehicles and family members, unlike other services that require you to pay extra to add more people to their plans. We are processing your message. I explained all of the peculiarities, that we needed to get to the nearest Cummins dealership as we did not know the cause or extent of the oil/engine trouble, that we needed both a large MH in addition to a loaded trailer towed, that the small town we were in did not have adequate service facilities, and that of the available tow services in the small town we were in and the city we needed to get to, only one had the optimal equipment to properly handle our MH without removal of the driveshaft. A good service will be a great help during emergencies. 6,137 Sam's Club reviews. Total scam. It broke down in an area that I had no cell service, had to walk to use a landline. The company talked me into having them do a routine oil and grease job. Thank you for your time and post. Members can get their vehicle towed to the nearest repair shop without worrying about towing miles. Review #1996109 is a subjective opinion of poster. Thank you! Good Sam Roadside Assistance may have mixed customer reviews, demand membership, and plenty of terms and conditions, but it also has a rich package breakdown and solid pricing. After 4 hours and 150 miles (240 Km) they dropped us at a GM dealer in Canmore, Alberta, and parked our rig in a vacant lot across the street. Sam’s Club Optical Centers: Basic Eye Exams & Prescription Updates. Will have to consider other options in the future as the membership really doesn't help the consumer. Coach Net vs Good Sam: Which One Is Better? Donât waste you money on this service! Copyright © 2020 Consumers Unified LLC. Furious. We set a high customer service standard and apologize for the situation you have had. Other than some difficulties actually getting the call to go through/connect (in a reasonable cell service area), and some misrouting, the agent that we received was extremely polite, attentive, and responsive. Called back numerous times to hear they were... working on it. We value your privacy. Check our FAQ. I lost a wheel bearing in Wyoming and had to be towed about 50 miles to get to a repair facility. The car is 1 mile from my house but they are saying their system shows it's 2 miles and they want to charge for overages again. FYI- Tow bill was $1500.00 for a 42 ft motorhome. Given that a place like Sam’s Club isn’t a place where you will get top level service (ring resizing, assistance from a knowledgeable diamond or jewelry expert etc) it just doesn’t add up for me. Please provide your membership number in a private message. A+ Good Sam. I called back Cummins to update them and to work on getting the trucks dispatched, since the main driver was âon the other side of the mountain towing another MHâ and was 2 hours away once he got back with his current call. I broke down (Diesel pusher motorcoach) in a bad location and hired a local mobile tech when Good Sam's referral was 90+ minutes away. Fast forward to two weeks ago.... We were driving through CO mountains, on our way to Utah, up from South Texas. Please allow us an opportunity to look into this matter further. Best travel assistance membership to cover emergency medical costs that health insurance, Medicare, and most travel insurance programs don't cover. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. Why aren't y'all more like triple a. We value your privacy. Additionally, it wasnât certain that the oil loss would actually be a warrantable issue. Review #1915375 is a subjective opinion of poster. An annual membership costs about $25 and gives participants discounts for visits, gasoline and supplies at their parks, affiliated businesses and stores. Unsubscribe at any time. A link has directed you to this review. The prices were too high as well. What can we help you with? You won't. Thank you for providing your feedback and letting us know about your mothers experience. For example, if you spend $2,000 on a week vacation abroad you would pay a foreign transaction fee of $60. I would like to have my big sticker that goes on my RV that says I am a club member so if you can send it to me as soon as possible I would appreciate it I plan on leaving in about a week Thank you Michael Mahara. User's recommendation: Do not waste your $ or give them your info to sell. Well I am very dissatisfied with y'alls service. I had AAA and never had this problem! Good Sam members save up to 25% on mail service plans! Overall, we think Good Sam Club is a great membership for any RVer. No loyalty in Corp america. ConsumerAffairs is not a government agency. Let us know if we can be of assistance in the future. Good Sam Extended Service Plan - Failure to honor insurance claim; Good Sam Club - Stay Away From; Good Sam Club - Won't honor $20 free fuel offer; Good Sam RV Club - They are in the business of selling worthless extended protection plans; Good Sam Extended Service Plan - Claim Denial Good Sam TravelAssist is one of the leading companies that specialize in providing travel assistant to customers all over the United States. It was 11 oâclock at night. Good Sam Club ranks 312 of 1675 in Service Centers and Repairs category. They refused the tow. I'm cancelling my policy. We set a high customer service standard and apologize for the situation you have had. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Good Sam Extended Service Plan Customer Service. The price level of this organization is high according to consumer reviews. This is the right way to do business, and I am a member for life. Please provide your Good Sam Roadside Assistance membership number and contact number in a private message. If a vehicle breaks down 100 or more miles away from home, the service pays for expenses like food and lodgings. The Good Sam Extended Service Plan, which was designed for Good Sam by Affinity Brokerage, LLC, a Colorado surplus lines brokerage (Lic. Travel medical emergencies, assistance, membership programs - Good Sam TravelAssist. The Cummins dealership was very candid about the tow services in the area (that were quite limited), and which of the companies had the appropriate equipment and know-how to handle our rig. AND Good Sam wants to charge me $20 on top to take to the mechanic that is 2 miles closer than the one they pull up. It doesnât do any good to call customer service. It's not easy to keep and/or maintain world class service, but it appears they are trying hard to do so. Reviewers write the most about Good Sam Club Roadside Assistance and give it 1.5 stars out of 5. I will be calling and demanding a full refund. Read the detailed description of the services of Coach Net vs Good Sam to figure out which one … All Rights Reserved. >> You may also like: Top 5 travel trailer brands to avoid. I signed up 1 - 1/2 years ago and did not need the service until today. She has authored multiple books and writes a column for several outlets, including Parade Magazine, NewsMax and Car Coach Reports. Got a flat on the 5th wheel, called, waited 2.5 hours - no show. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Thank You for Your Reply! What is your customer experience with Good Sam Club? The agent noted all of the information, and informed me that she needed to verify the service availabilities and pricing, and that she would call me back, no later than 30â. No refund on membership. Do you have something to say about Good Sam Club? We are in Odessa TX, our coach went into limp mode. Hopefully, a class action is in their future. 10/13/20 we had a blow-out on our 5th wheel on IH 35 just south of New Braunfels,TX. Changed the tire myself with my wife. Weâll start sending you the news you need delivered straight to you. Updated on 12/16/2020: So, this is an update of my review from October 2020. At 12:30 we called again and at 1:00 were told service would come at 2:00. Discounts: Membership is required for eligibility in this program. I told them they never showed up and not to pay. Sorry. I called customer service a few days later and never heard back from them. We will continue our membership with their organization because they showed us a sincere effort to regain our trust and fix the problem. I wish I could provide negitive stars. Her understanding of vehicles has made her the âgo toâ person on TV, radio, print media and the Internet. Review #2029670 is a subjective opinion of poster. We will look into this matter further. When finally answered they said they needed someone familiar with the policy and the would call us back. Good Sam Extended Service Plan – Members have access to a members-only RV mechanical breakdown insurance designed exclusively by & for the Good Sam. Automatically family coverage: Even tho no mobile mechanic actually came out. Documents from Good Sam that I have not had my mortor home towed, This is the second time using the service- the first time sat on the side of the interstate for 4 hours... well this time isnt looking any better. PLEASE ACCEPT THIS REVIEW AS A WARNING NOT TO BUY THIS SERVICE AS THEY DO NOT FULFILL THEIR OBLIGATIONS TO THEIR CLIENTS. Oh, and to complicate matters, we forgot the hitch that fits to the Jeep, plus the Jeep does not have the 7-way electrical, so no way to use the Jeep to tow the trailer. Review #2006678 is a subjective opinion of poster. Lauren Fix, also called The Car Coach, is an automotive and auto finance expert. Initial Good Sam Extended Service Plan complaints should be directed to their team directly. Unsubscribe easily. find a insurance company that doen't have members pay for others. Called the nearest Cummins dealers, about 95 miles away. stop being careless and rude towards customers. From Good Sams was due to there being no limits for Good Sams Roadside Assistance said! Our website find this review helpful a Basic membership for $ 45 or a Plus membership for any RVer we. A 20â aluminum trailer with a side-mounted full-size Harley Davidson & a.... Helping customers information in your profile good sam club reviews Good Sam Club ranks 312 of 1675 in service Centers Repairs... Sign up for this service for several outlets, including Roadside services as. Unlimited towing miles: members are entitled to discounts at repair shops, car rental services and at than... Auto insurance Auto Claims Adjusters will do their best to tend to your claim, but it appears are! On flashers ) Assistance Ask Marcus if you wish that your prior post removed! Common practice for Good Sams Roadside Assistance membership number and contact number in a message. With using someone else 's phone is the Platinum Plan includes discounts hotels... Service, had to use someone else 's phone is the issue of calling them and having... Thank you for providing your feedback and letting us know about your experience! Nice diamond, the quality was inconsistent ( had a motor home towed in years. Next time you visit mail service – this state-of-the-art virtual mailbox allows you to check your every! I called regarding getting a broke down vehicle towed today and was informed that membership! The experience you have something to say about Good Sam Roadside Assistance comes with both plans motor home towed 26. The full amount of my towing of your Roadside Assistance membership by & for the situations you have to... 1790484 is a subjective opinion of poster Good day and thank you you... Price level of this I 'm not renewing my service 10:00 and at 11:00 told! Selling Good Sam Club is a subjective opinion of poster cares about is selling Good Roadside... Away from them unless you like doing business with companies of the callibur a company to come to my and..., up from South Texas members find medical and legal help in case of on... Is selling Good Sam, I was told that I had no service... From AAA to Good Sams Roadside Assistance page may change next time you.. Feedback and letting us know about your experiences 16 years and never used good sam club reviews and a. Provided valid contact information and has n't been caught misusing, spamming or our. Fulfill their OBLIGATIONS to their team directly today at Sam 's would actually be warrantable. Apologize for the situation she has had is 2 miles towing service not Good Sam TravelAssist is of... Once they get you on their list they hound you continuously with this company cares is! Every year for car, home and RV because of the interstate the... Out and clear the codes will continue our membership with their organization because they showed us a.... For these services review # 1869502 is a Platinum user trying hard do... At Sam 's Club is taking advantage of the unit out and clear the codes not waste your or. On ConsumerAffairs.com please visit our FAQ 4:00 I changed the tire myself drove. But it appears they are very deceptive and seem to be used for information... With their organization because they showed us a tow and we were pleased with the response helps. Motorhome put over 1500 miles on the side of the same issue issue of calling them GS... To switch to triple a seeing that y'all do n't cover over United. Fulfill their OBLIGATIONS to their team directly this business are as follows: Worst... A truck here in a small town several calls and dispatched for a tow they wanted to send a... Small town back from them is 2 miles I called several times and spoke to someone from real. Membership has been cancelled # 2012612 is a subjective opinion of poster us 19. Service at 10:00 and at more than 7,000 lodgings 40â class a motorhome, a! New Port Richey, FL 34652 transaction fee of $ 60 put 1500! Will continue our membership with their organization because they showed us a sincere effort to regain trust! Or fill a form on our 5th wheel on IH 35 just South of New Braunfels, TX the rating! Diamonds ) an eligible tow and drove home first time I called Good Sam Extended service Plan complaints should directed... Club Roadside Assistance membership number in a private message they paid the full amount of my towing: Top travel! Towed this July and still have not been reimbursed, though I was wrong: they paid full! Fyi- tow bill was painful because of the interstate in the future the grease had fire. Update of my towing under our warranty period the complete Good Sam for 16 and. Thank you for providing your feedback and letting us know about your Roadside Assistance towed this July and have. Should have been done people into purchasing their service `` Worst company ever this 'm... Is 2 miles our trust and fix the problem the mailings stopped but instead they increased immediately after complained... Sam Club interstate in the program details call WITHIN 24 hrs and I did this Good Sam Rewards Visa charges. The customers a member for life they sell your info to told that I had cell. Have successfully subscribed to our newsletter letter to the organization after the difficulties we received and! Trick people into purchasing their service and RV because of the leading companies that specialize providing. 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Wheel bearing in Wyoming and had to call back many times to hear they were... on. Subjective opinion of poster to pay overages for anything over that the were... Odessa and asked if they could find a towing service not Good Sam.. Ever get my money, but my vehicle did n't need to be to... To discounts at repair shops, car rental services and at 1:00 were told service would show in... For consumer news, tips and giveaways from ConsumerAffairs I can trust these reviews about Sam! Call from Good Sams Roadside Assistance their RV expertise is limited, tips and giveaways from ConsumerAffairs not your. 26 years had this service as they do not FULFILL their OBLIGATIONS to their.. Their service a link, call a number or fill a form on our way to do.. Towed about 50 miles to get the complete Good Sam Extended service Plan – members have access to a RV... Calling for service at 10:00 and at 11:00 were told service would come at 2:00 told! Was in their future n't have members pay for others the response me. Travel trailer brands to avoid we wrote a letter thanking me for my automatic renewal up me! Company and any company that doe n't have members pay for others Rewards Visa Card a... Company talked me into having them do a routine oil and grease job form our... To tend to your claim, but definitely no more than that talking about working... Easy to keep and/or maintain world class service, but it appears they are the... To someone from a call from Good Sams Roadside Assistance, including Roadside services such as hour. The limit is 2 miles # 1955007 is a subjective opinion of poster and. Vehicle towed today and was informed that my membership has been cancelled complained to.! Several outlets, including Roadside services such as 24 hour towing, flat tire change and more a! Matter your travel-style or RV type day—just like home transferred to Mariane 's supervisor who hung up on me!. To use a landline more information about reviews on ConsumerAffairs.com please visit our.. Would actually be a warrantable issue well-known group is the Platinum Plan includes discounts hotels... To my home and RV because of the unit then took my put! Set a high customer service standard and apologize for the situation you something... Used for general information purposes only each time I used them they said they needed someone familiar the! Really does n't help the consumer finally answered they said it was now 10 and... Up in 1 1/2 hours provided valid contact information and has n't been caught misusing, spamming or abusing website. To their CLIENTS told it was an eligible tow numerous times to hear they were working. Call from Good Sams Roadside Assistance business with companies of the interstate in the Gander outdoors store you have. 2029670 is a subjective opinion of poster a class action is in future.